FAQ - Yoga Flame

Frequently Asked Questions

Your First Time

How can I register for the first time?
For your first visit, here are the steps to register:
1. Go to the home page
2. Select a class from the list and click “book”
3. Follow the process and create your personal account
We accept cash and cards, except the Postcard. You need to have a valid payment method or pricing option to register to the week-end classes.
If you aren’t really into screens, you have the option to fill a subscription form before your first class at reception.
However, we highly recommend you to create your account online.
What should I bring with me?

We provide you a yoga mat, an eQua towel for your mat and a face towel for free. We do rent shower towel for CHF 3.-
In terms of facilities, there are changing rooms with showers, hair and body shampoo and hair-dryers available. If you would like to keep your belongings secured, bring a large padlock with you.
Other than that, we mainly suggest you to bring confortable yoga clothes to sweat and an empty water bottle.
Make sure you drink a good amount of water, before and after the practice to keep hydrated.
What classes are good for beginners?
All our classes are accessible to everybody as instructors give modifications for beginners.
However, we do recommend you to start with specific classes :
1. Go to the home page
2. Click on the flyers
3. All classes highlighted with a cat are friendly beginners
If you need more info on class descriptions, we did create useful maps to help you choose the class that suits you the best on the classes page
Is there any free trial?

Subscriptions and pricing options

Do you offer pay-per-month subscription plans?

All our online offers are accessible only if you pay upfront.
However, we do offer the possibility to pay a yearly subscription in 12 months. It is an Easy’12 contract only accessible by email: namaste@yogaflame.ch.
Write us if you are interested in purchasing this contract. Here are the prices for a yearly Easy’12 contract:
Lausanne : CHF 180 x 12 months
Geneva : CHF 200 x 12 months
What is the validity of your pricing offers?
Once your purchase an offer online or at the studio:
- Subscriptions starts to run the day of your first visit
- Packs starts to expire when you use the first class
Please note, there is an expiration date if you buy a pack:
- 10x classes – 6 months
- 20x and 30x classes – 12 months
Can I share my pack with my family or close friends?
Can I suspend my subscription?
We do offer holidays suspensions for 6 and 12 months subscriptions:
- 2 weeks for a 6 months suspension
- 4 weeks for a 12 months suspension
In case of medical issue, we can freeze all offers for the period written in the medical certificate. You can send an email with the copy of your medical certificate to: Namaste@yogaflame.ch
Do you propose a student discount?
Can I purchase a gift card online?
How do I get access to Geneva & Lausanne?

Schedule and booking policies

Do you keep the same schedule every week?

In general, we keep a regular schedule. You can download the weekly planning on the home page. You can always check the realtime schedule when you book your spot through the online booking platform. It is always open 3 weeks in advance.
In exceptional cases, if we do cancel a class, you will be informed by email or SMS.
The schedule is lighter during holidays season. Make sure you always check the online booking platform if you want to ensure your class is on track.
How does the waiting list work?
What is the late cancellation policy?

We have sometimes fully booked classes and in respect to others, it is important to register only if you are 100% sure to come. We prefer that you book last minute if you are not sure to attend a class.
If you did book your spot and need to cancel it, do it 5 hours before the beginning of the class. We do not accept late cancellation sent by email, SMS or whats’app.
If you did cancel late or no show to a class, you might get a strike if it was a fully booked class with people who potentially couldn’t attend to a class.
You can check all the rules of late cancellation in our terms and conditions.
Can I book online for someone else?

My physical condition

Can I practice Hot Yoga when I'm pregnant?

We do not recommend that you come practice during the first trimester.
After the first trimester, if you are used to practice Yoga and if you have the validation of your doctor, we highly recommend you to come practice Bikram classes. It will help you to maintain a strong back until the due term and keep you in shape. Check our modified sequence for pregnant women.
Of course, all the other friendly beginner classes are also recommended if you do know how to modify postures, avoid usually deep abs workout, deep torsions and prone poses. Inform your instructor about your condition before the class so she/he can give you some standard modifications.
What are the benefits of practicing in a hot room?

We believe that when we sweat, there is a detoxification effect through the skin, through the body, but also in the mind. The concentration comes naturally, because of the untypical atmosphere created in the room, the muscles are warmed quicker, and it prevents muscles injuries but also helps extend the muscles in a deeper way, which improves the flexibility at the end.
The overall experience is more a work-out than a traditional yoga session, which stimulates also the entire metabolism and the blood pressure. The relaxation is pretty much intense. There are many more benefits, but it can change from one person to another, as we are all different. The only way to discover is to try it!
What are the contraindications to practice Hot Yoga?
How often can I practice Hot Yoga?
Is it covered by my health insurance?
What is the minimum age to practice?

Life at the studio

Where can I find my account details?
I lost an item have you found it?